Necessity Tools Store Policies
Store Policy
Necessity Tools LLC. Store Policies:
o Terms: All merchandise is counted and cleared by quality control prior to shipment. Claims for damage, shortage and loss in transit must be made immediately with the freight carrier. Claims for shortage must be made to Necessity Tools within 5 days of receipt.
o Prices: All prices are subject to change without notice! We cannot accept responsibility for errors in content or pricing.
o Returns: No merchandise will be accepted for return without prior authorization! All return shipments must be prepaid. Product must be in its unopened original packaging. A 20% handling/restocking charge will be applied to any returns. No cash refunds. Credit card refunds 5-10 business days to process. No returns accepted 30 days after the invoice date.
o Guarantee: 90 day Manufacturer`s Limited Warranty for defective items (excluding items damaged and/or misused after receipt.) Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must provide a written explanation of what the defect is, sign it and give us your order number. WE DO NOT REPLACE ITEMS WITH AN EXPIRED WARRANTY.
o Orders Outside the Continental United States: All orders must be pre-paid in U.S. dollars. PayPal or Credit Card payment is preferred. Freight charges must be prepaid. Please call or email info@necessitytools.com for freight charges estimate. Canadian orders are subject to brokerage & GST fees.
o Shipping/ Freight: All merchandise must be paid in full before the order can be shipped. Payment by card is preferred. Handling Fees, Drop Ship & other fees may apply to individual items. Your Necessity Tools Sales Representative will make you aware of the applicable fees when your order is placed.
o Claims: All merchandise is counted and cleared by quality control prior to shipment. Claims for damage, shortage and loss in transit must be made immediately with freight carrier. Claims for shortage must be made to Necessity Tools within 5 days of receipt.
o Refused Shipments: All expenses resulting from a refused shipment, regardless of reason, will be the responsibility of the customer. Notice will be sent regarding this amount and the amount will be carried as a balance due. Further shipments will not be made until Necessity Tools is reimbursed for the expense.
o Shipping Info: All in-stock items will be shipped via. UPS, FedEx or USPS within 10 business days, after order is placed. Note: This is a manufacturing facility, not a retail store. No in-person sales. All orders are taken by phone, email or web only.
o Disclaimer: By their very nature, tools are constantly pushed to their limits. While our tools are designed to withstand intense conditions, it is impossible to control the quality of installation or the varying conditions in which they are used. It is for this reason, absolutely no warranty or guarantee is either written or implied. Neither the seller nor the manufacturer will be liable for any loss, damage or injury - direct or indirect - arising from use of or inability to determine the use of any product.
Before using, the user shall determine the suitability of the product for its intended use, and the user shall assume all responsibility and risk in connection therewith.
Necessity Tools LLC. makes no guarantee as to the legality for any specific class. Necessity Tools LLC. makes no claims nor does it intend its products to be used for any purpose other than designed. Unless specified as such, the parts in our catalog are not for persons who are not experienced mechanics - the user must have advanced mechanical skills!
Necessity Tools LLC. reserves the right to make changes in design, or add to, or improve on their product without incurring any obligation to install the same on product previously manufactured. The Buyer agrees to indemnify and hold Necessity Tools LLC. harmless from any claim, action or demand arising out of an incident to the Buyer’s installation or use of products purchased from Necessity Tools.
This policy is effective as of 1 November 2021. You must agree to all of the above-listed policies upon ordering from Necessity Tools LLC.